Frequently Asked Questions
Everything you need to know about your HERA shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized depending on the collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are HERA Clothing materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can request a change or cancellation within 60 minutes of purchase by contacting our support team.